Hold funds safely with escrow
Accept payment, keep funds in escrow until work is delivered or conditions are met, then release with a clear audit trail for both sides.
Reduce risk without slowing the deal
Escrow protects buyers and sellers when value is delivered over time or by milestones. Billrail accepts the payment, segregates funds, and releases them when you confirm delivery, pass inspection, or reach an agreed date. You define roles, evidence, and approval rules; we provide visibility, notifications, and reconciliation. Use escrow for high-value items, professional services, rentals and deposits, or platform trades where dispute rates and chargebacks must stay low.
From deposit to release
Configure terms, fund the escrow, confirm delivery, release or refund – fully tracked.
1. Create an escrow order
Set buyer/seller roles, amount, currency, and terms (dates, milestones, acceptance criteria). Add references to orders, tickets, or contracts.
2. Fund and verify
Buyer pays by card or local method. We hold funds in a dedicated escrow balance and run required checks (KYC for parties where applicable).
3. Deliver and confirm
Sellers upload proof or mark milestones. Buyers confirm delivery or raise an issue within a set window. Timers and reminders keep progress moving.
4. Release or refund
On acceptance, we release funds to the seller (full or partial). If cancelled or expired under policy, funds return to the buyer.
5. Disputes and evidence
If there's a dispute, both sides submit evidence. You decide outcomes per policy; we execute the payout or refund and record the audit trail.
6. Reporting and compliance
Every step is logged. Export statements, trigger webhooks, and keep finance aligned with clear settlement and fee breakdowns.
See your flow end to end
Bring your stack and use cases. We'll map auth, capture, refunds, settlement, and reporting so you know exactly what goes live.
Escrow for deals that need trust
Flexible terms. Clear outcomes.
Milestone-based services
Consulting, builds, creative work. Fund upfront, release per stage. Reduce scope risk and late payments while keeping delivery on schedule.
Marketplaces and P2P
Protect both sides for higher-ticket trades. Hold until delivery or inspection, then split payouts to sellers and platform fees in one flow.
Rentals and deposits
Reserve inventory with a deposit. Release on return or deduct agreed charges. Keep records for audits and customer support.
Questions about Escrow services
Key details for product, payments, and ops teams.
Which payment methods can fund escrow?
Cards by default. You can enable local payment methods per market to increase completion rates.
How long can funds stay on hold?
You set timelines by order or milestone. We support extensions and automatic expiry with refund if no action is taken.
Can we split funds on release?
Yes. Define splits for seller, platform fee, taxes, or reserves. Payouts follow your rules once conditions are met.
How are disputes handled?
Your policy defines evidence and decision makers. We collect submissions, track deadlines, and execute the final payout or refund.
What about compliance and KYC?
We support KYC/KYB where required and keep an audit trail of actions, consents, and releases for reviews and reporting.
How do refunds and partial releases work?
Issue full or partial releases per milestone. If cancelled, process full or partial refunds per your terms; reporting stays in sync.
Go live in days
Start with cards and add the methods that fit each market. Keep cost, risk, and experience in one place from day one.